These are the ten chapters of the book, and the ten things a room is trained to notice in itself.
ConfidentMake statements when you know the answer and are confident in how it will be received.
RelaxedBreathe and stay loose. Nothing good comes from tension.
FocusedGive all your energy to trying to understand.
UnselfishSeek to help rather than to sell.
EngagedBe physically and emotionally affected by what you hear.
QuietStay calm. The silence will tell you everything you need to know.
SensitivePay attention to tone.
CuriousAsk the right questions. Small talk is a waste of time.
HumbleThere's great power in both "I don't know" and "I'm wrong."
StraightforwardSpeak the truth. Politeness is overrated.